SX8800 series Professional Music-On-Hold adapter / player/ recorder :
The SX8800 series contains new and professional devices designed to provide the ultimate messaging on hold solution and music on hold applications for regular 1 to 4 line telephones or key system phones. The SX8800 series is available for purchase in 9 models:
These are SX8800-P, SX8800-2L, SX8800-4L, SX8800-2LP, SX8800-4LP, SX8800-2LP-AA , SX88004LP-AA, SX8800-2LP-AAG and SX88004LP-AAG
If you have a KSU or PBX phone system with a main control box (brain) and it has a "MOH" port then all you need is SX8800-P. Examples of these types include telephone systems like Nortstar, Avaya, Toshiba, and etc.
If you have regular 1 to 4 line phones such as the phones sold off the shelf in consumer electronics stores (a sample list of telephone models is provided further down) then you need the "All-In-One" models like SX8800-2LP (up to 2 phone lines/ as many telephones) or SX8800-4LP (up to 4 phone lines/ as many telephones). These "All-In-One" models are easy "30 second install" models with built-in USB/SD card player and are ready to play right out of box.
If you want the device to not only provide music/message on hold but to also answer the calls for you automatically when you are busy to then place them on hold, then the "All-In-One" with "auto answer" models like SX8800-2LP-AA (up to 2 phone lines/ as many telephones) or SX8800-4LP-AA (up to 4 phone lines/ as many telephones) are the best choice. Models SX8800-2LP-AAG, SX8800-4LP-AAG play a greeting file first then take the calls to place them on hold and also provide reminder ring backs.
There are also the "adapter only" models like SX8800-2L (up to 2 phone lines/ as many telephones) or SX8800-4L (up to 4 phone lines/ as many telephones); You need to use your own audio player like a radio, CD player, Ipod, mp3 player device, PC, etc. with these adapter only models (the proper audio cord is included).
The new models Call Manager-2L and Call Manager-4L provide automatic “Call Manager” functions. They are compatible with standard off the shelf 1, 2 or 4 line telephones so called NON KSU & the multi line PBX or KSU phones with a brain. These models provide an answering service, play a greeting to callers, then keep the calls in a pleasant "on hold" mode with professional audio messages playing until you can handle the call, while utilizing a greeting.mp3 file and On-Hold.mp3 file. These models also provide distinctive ringing and reminder ring backs. The Call Manager-2L and Call Manager-4L models do not provide Music on hold functions after you take the calls and place the callers on hold.
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SX8800 series provide outstanding audio quality and ease of update-ability using latest technology USB interface and SD (secure digital) cards. The SX8800 has integrated Adapter/Controller support for up to 4 lines when used with standard Non KSU type phones. It activates via Hold or Flash button on any phone and requires no attachments to the phone and it is not phone model specific. The SX8800 even works on cordless phones just by pressing the Hold button and supports as many telephones as the you may have
The SX8800 can update it’s SD card memory content via email by connecting it to any PC USB connector and simply "drag & drop" or "copy/paste" the MP3 file. For users less computer savvy or with no email access, a SD card can always be mailed to the consumer.
SX8800 provides an easy to use, easy to update, fast turnaround and complete solution in message on hold applications for the regular analog telephones, standard 1-4 line phones, cordless phones or phone systems with a main KSU.
SX8800 series are ideal for any size business from Small Office/Home Office (SOHO) with standard 1-4 line phones to large phone systems with over 100 stations.
Auto Answer Functions:
Models SX8800-2LP-AA, SX8800-4LP-AA, SX8800-2LP-AAG and SX8800-4LP-AAG have the "Automatic Answering" capability, that if enabled allows the device to answer any ringing line and taking the calls to "music/message on hold" until you are able to handle the call. This should not be be mistaken with an answering machine function or a voice mail function where the calls are answered but not managed.
An answering machine or a voice mail lets the callers to leave a message only, in contrast our models do not take any message, and instead answer the calls and move the calls to a pleasant "music on hold environment". Studies show most callers do not like to leave a message when calling BUT they do not mind staying on hold a few minutes longer to be connected to a live representative!
These models have the call handling /managing capability. This means the models can re-ring the phones periodically (Verizon, Verizon FIOS or Vonage service required) or fastly flashes its LED lights to visually indicate the calls that are waiting to be answered by a representative. Both the number of the rings to answer the ringing lines and period of time to hold the calls in music on hold state until you are able to answer the calls can be programmed into the device easily, from 1 to 4 rings and from 3 to 30 minutes. By setting the number of rings on the SX8800 to be less than the number of rings on your voice mail or answering machine, you can ensure that those machines can still take a message if needed. By turning the "Auto Answer" OFF easily via a slide switch on the unit, you can allow after hours messages to be placed into your existing answering machine or voice mail.
Once the calls are answered by you, the SX8800 transfers the calls to your telephone, and now you can place them on hold as often and as long as you need with no limit and the SX8800 still provides the music on hold function when ever the calls are on Hold.
Models SX8800-2LP-AAG and SX8800-4LP-AAG also have a greeting function, meaning they will play a greeting first . A greeting example could be : Thank you for calling ABC company. Our hours are 9-5pm...please hold on for the next available representative! After answering the call with a greeting they place the call on hold. These models also provide reminder re-rings for any phone service provider (Verizon, Verizon FIOS, Vonage, AT&T and all others) with distinctive ring patterns so you can tell which line is waiting to be answered from the ring pattern alone.
Benefits of Auto Answer function:
The "Auto Answer" or auto attendant function is like an extra hand or secretary acting as a "Call Manager" to remove the ringing stress brought on when lines are ringing, By allowing the device to answer the calls at a pre specified number of rings or at a specific line like L3-L4 , you provide a means to handle the overflow calls more efficiently.
Another benefit of "Auto Answer" or auto attendant is the good Image it projects upon your company, Since the customers have already heard a greeting in a professional format with a clear male or female voice (or possibly your own custom .MP3 message if you have loaded one into the SD card), then upon answering the line you can simply answer with your name instead of a long introduction. The introduction was already provided in the on hold greeting or message played for them while holding!
Another benefit of the "Auto Answer" function is to target unwanted "telemarketer calls zapping". This is a feature that is beneficial and works because the SX8800 device holds the line internally while sending a signal to the line, the telemarketer equipment then will hang up before the device will re-ring you.
The Auto Answer function is similar to an "auto pilot" function in a airplane-you may turn it OFF just by simply sliding switch in front of the SX8800 and then proceed to answer all the calls live and use the device just as a "music/message on hold" device. Other options are to turn the "auto answer" ON and still answer the calls live yourself and in that case the device immediately removes the call from music on hold and connects it to you immediately. You may also set the number of rings to 4 rings for example and answer the calls yourself, but if you cannot answer a ringing line because you were on another line and just could not interrupt the customer, then the SX8800 answers that ringing line for you and takes it to "music on hold" mode automatically until you are able to handle that call.
Music On Hold Adapter/Controller functions:
The audio program can be loaded into the SX8800 in several simple ways:
The SX8800 player/recorder is the most flexible and easy to use player of its kind, with a list of latest technology features not found in other players, these include:
User controls on SX8800 series: (some models do not have all the controls listed)
Items included with SX8800:
Optional items available for SX8800:
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